FAQs

1. How long does shipping take?
U.S. orders typically arrive in 3–14 business days. International orders may take 14–30 business days, depending on your location.

2. Do you ship internationally?
Yes! We ship worldwide. You’ll receive a tracking number once your order ships so you can keep an eye on it.

3. Can I track my order?
Absolutely! Once your order ships, we’ll email you a tracking number. You can also manually track your order anytime using our Track Your Order — super easy!

4. What’s your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. Just contact us to start the process.

5. What if my item is damaged or incorrect?
No worries — we’ll make it right. Send us a photo and your order number within 7 days of receiving your item, and we’ll handle it with a replacement or refund.

6. Can I cancel or edit my order after placing it?
Yes — but be quick! You have 6 hours after placing your order to make changes or cancel. After that, it may already be processing or shipped.

7. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and other secure payment options.

8.Is my payment information secure?
100%. We use encrypted, industry-standard checkout systems to keep your personal and payment information safe. Your privacy and security are a top priority. 

9. Are customs or delivery fees included in shipping?
No — customs duties, taxes, or local delivery fees (if any) are not included in the shipping cost. These may apply for international orders and are the buyer’s responsibility.

10.  Need more help?
We’ve got you! Just reach out anytime through our Contact page or email us at siriusofficial.store@gmail.com — we’re friendly, fast, and happy to help.